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Frequently Asked Questions

Q: Are you an authorized dealership?

A: We are a GM Dealership located in Central Alberta since 1968.

Q: What happens if you send me the wrong part?

A: Prior to your order being processed one of our Parts experts will review your order and confirm the part that you ordered against your VIN and if there are any questions or concerns we will contact you. In the rare event of us picking and shipping the wrong part, we will email you a return shipping label and immediately ship you the correct item.

Q: What happens if I order the wrong part?

A: We will review your order to ensure that the part you ordered is applicable to your vehicle. In the event that you looked up the wrong item but is still applicable to your vehicle, you will be responsible for any freight and the cost difference of the correct part. Please review our Returns Policy.

Q: How long does it take for a part to arrive at my door?

A: If we have the part in stock, we will ship by the next business day. If we need to order the part from GM, typically it is next business day but we have seen 2-3 weeks from the USA PDC’s. We will email you a shipping expectation upon your order processing.

Q: What happens if I need to return or exchange a part?

A: Please reach out to us via email or phone and one our Parts experts will guide you in the process. Please refer to our Returns Policy section.

Q: What is a VIN and why do I need it?

A: Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.

Q: Where can I find my vin?

A: The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.

Q: Do you ship outside the US?

A: No. Currently we are on able to ship within Canada.

Q: Do you offer express/expedited shipping?

A: Yes we do. If you choose Canada Post we automatically use their Expedited service at no extra charge to you. All other shipping companies can be upgraded to Express service for a fee and is visible under the shipping options within your shopping cart.

Q: What shipping methods do you offer?

A: We offer Canada Post, Purolator, DHL, Fed Ex and you may also pickup your order in store.

Q: Can I track my package?

A: Once we ship your order the tracking number will be added to your order. Please login to your order to find your tracking number or contact your CSR to assist you.

Q: What payment methods do you accept?

A: All major credit cards are accepted at order check-out.

Q: How do you protect my credit card information?

A: Your credit card info is processed and protected by Authorize.net.

Q: What do I do if I need to cancel my order?

A: Please reach out to us via email or phone and of our Parts experts will assist you in cancelling your order. Please refer to our Returns and Cancellation Policy.

Q: Do I need to have an account to order a part?

A: You may set-up a guest account to order parts. We do periodically run promos on our already tremendously priced parts and accessories that you can take advantage of with setting up a fixed account.

Q: Do you offer a warranty on parts and accessories?

A: Our parts and accessories are covered by GM’s Limited Warranty.

Q: How do replacement parts affect my vehicle’s warranty?

A: GM parts are designed for your vehicle and will not void or affect your warranty. You will be taken care of by GM Limited Warranty at any GM Dealership in North America.

Q: How can I be sure the part I need will fit my vehicle?

A: To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.

Q: We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call at XXX-XXX-XXXX and we can give additional help prior to ordering.

A: Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

Q: We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.

A: Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.

Q: How do I tell if the part is for the driver’s side or the passenger’s side?

A: Left hand (LH) refers to the drivers side and Right hand refers to the passengers side. Think of it as if you were sitting behind the steering wheel and trying to determine what side you need.

Q: What if I want to talk to a real person about my order?

A: We are here Monday thru Saturday until 6pm Mountain time. Please call us at 1-800-343-6640.

Q: What are your Customer Service hours?

A: We are here to help you Monday to Friday 7:30am to 6pm Mountain time and Saturday 9am to 6pm.

Q: Do you ever offer coupons or discounts?

A: Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.

Q: Do you charge sales tax?

A: GST will added to your order on check out.

Q: I don't know how to look up the parts I need. Can I call in my order?

A: We are here to help. Please call us at 1-800-343-6640